Reservation Phone Handling Guide

Welcome to the Reservation Phone Handling course at ATH! This training program is designed to  equip you with the necessary knowledge and skills to handle reservation phone calls effectively. The course contains all the necessary information's about ATH policies. You will learn about booking policies, communication techniques, customer service best practices, and conflict resolution strategies. Upon completing the course, take a quiz to test your understanding.

Once the progress indicator shows 100%, meaning you have finished the course you will schedule yourself for mock up phone simulation  Gain confidence in your abilities and excel in providing exceptional service to customers at ATH.

The training material is downloadable for your convenience, but should not be shared. 

Please enroll in the course with your real first and last name and company (not shared) email. 

Thank you!