About Us:
Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.
About the Role:
We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality, service delivery, hygiene, and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry, with a passion for continuous improvement and customer satisfaction.
Key Responsibilities:
- Conduct regular inspections and audits of front-of-house and back-of-house operations.
- Ensure compliance with food safety, hygiene, and service standards.
- Develop and implement training programs for staff on quality, service, and sanitation.
- Monitor guest feedback, online reviews, and in-house surveys to drive improvements.
- Handle customer complaints and ensure timely, effective resolutions.
- Maintain accurate documentation for inspections, audits, and corrective actions.
- Identify areas for operational improvement and support process enhancement.
- Collaborate with the kitchen and service teams to uphold brand consistency.
- Support sustainability efforts and implement waste reduction strategies.
- Prepare for and assist with internal and external audits.
Requirements:
- Bachelor’s degree in Food Science, Hospitality Management, or a related field.
- Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.
- Strong understanding of food safety standards and quality control procedures.
- Excellent attention to detail, communication, and interpersonal skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Ability to work both independently and collaboratively.
- High level of discretion, professionalism, and commitment to confidentiality.
If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment, we’d love to hear from you. Apply today!